We are parents, we know stuff happens! Regular wear and tear of items that does not affect the function is expected and no fees are applied. We trust our community will respect the toys they bring home, value the joy they will bring to their children and to others, and care for them as best they can. In order to continue to offer a wide selection, fees apply for the following:
Toys that are missing parts or damaged beyond regular wear and tear will be charged a damage fee.
Any damage that affects function but is repairable will be charged the fee for the repair.
Any items that are unreturned or damaged beyond repair/missing parts to the degree that the toy is no longer useable will be charged the replacement price of the item.
*Fees are paid using the credit card on file in your waiver. You may also pay cash or e-transfer for this fee if it is received within 48 hours of the end of your rental term.
If I’m late returning a toy: It’s important to remember that others may be depending on the return of the item that you have rented, so we ask that when you rent, you are sure you are able to return it on the required day. We don’t rent out on the same day its due back in order to allow you flexibility in your schedule, as we know life gets busy. If an item is not returned by 9pm on the night it is due, a charge of half the weekend rate will be charged per day it is late. Replacement fees will be charged if it is more than 48 hours late and we haven’t heard from you (if we hear from you, replacement fees will be delayed for a reasonable amount of time, to be discussed and decided case by case, but late charges will still apply).
If the toy I’m renting is late: We do not book a toy for renting on the day it is due to return to avoid this happening. The vast majority of the time, items will return on time. If the toy is not returned by 9pm the day before you are due to rent it, we will send you an email update. We can discuss your preferences, to either pick it up when it returns and extend the rental period (if available), cancel and receive credit or refund for the full rental period, receive credit for partial rental period (if you still wish to pick it up when it returns but keep your initial return date) or to choose another similarly priced item.
We get our toys from a variety of sources. Our preference is the more local and sustainable, the better. As we grow we look to invest increasingly in Canadian toy makers. We do, however, also source brand name toys we know to be of good quality from online retailers and already loved from the community, such as hape, grimms, plan etc.
You may use our services to try out new toys and discover what brings your family joy, or you may simply fall in love with an item and decide you’d like to own it. We will happily give you the information on where to find it, but we are not currently selling any of our stock or carrying stock to sell.
We are always on the search for beautiful, exciting and magical toys. As we grow, so will the toy selection we offer. We also love to hear from our community, we invite you to share with us what you would like to see us offer, and any local toy makers you support.
You can pay in a variety of ways. E-transfer is our preferred method for now, but cash, debit or credit are all accepted. Credit and debit is taken through *insert company* and therefore their privacy policies apply. Our waiver forms, which ask for a credit card number (only used if lost or damage fees apply), are done on paper and kept in a lock box.
The health and safety of your family is important to us. We strive to use products that are both effective and natural. We use Attitude All Purpose Disinfectant (Thyme & Citrus) purchased from Terra20, our local natural product store. The ingredient list can be found below. If a family member has scent sensitivities, please let us know and we can clean your order with a scent free product.
Chlorure de dialkyl (50 % C8-C10, 25 % C8, 25 % C10) dimethyl ammonium (0,045 %). <5% Vegetable non-ionic surfactants (caprylyl glucoside, myristyl glucoside). Contains also: Aqua / water / eau, alcohol, thyme extract, terpineol (citrus), decanal (citrus), allyl heptanoate (sweet fruit).
Currently we offer weekend and week long rates. Weekly rates can be combined, depending on availability.
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